By placing an order through EmberWaves.shop, you agree to the terms outlined below. These policies ensure transparency and fairness in our return and refund procedures.
30-Day Return Policy
We offer a 30-day return policy for eligible items. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To qualify for a return:
✔ Items must be in their original condition, unworn or unused
✔ Tags must be intact and items must be in their original packaging
✔ A receipt or proof of purchase is required
Missing Return Label
If you cannot find a return label, don’t worry! Our packages do not include pre-printed return labels.
📩 Email us at [your support email], and we will assist you with the return or exchange process.
Return Process
To initiate a return, contact us at [your support email] with the following details:
📌 Order number and full name
📌 Proof of purchase (order confirmation or screenshot)
📌 Reason for return
📌 Photo or video proof of defective or damaged products
Once your return is confirmed (typically within 72 hours of your request), we will provide further instructions. Refunds are processed within 7 days. Please allow an additional 3-5 business days for funds to reflect in your account, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please inspect it upon arrival and contact us immediately.
We will evaluate the issue and offer:
✔ A replacement OR
✔ A full refund
Exchanges
We only offer exchanges for items that are:
✔ Defective
✔ Incorrect
✔ Damaged during shipping
📩 Contact us at [your support email] if you need an exchange.
Return Shipping Costs
✔ If the item is defective, we cover the return shipping cost.
✔ If the item is not defective, the customer is responsible for return shipping fees.
✔ Shipping fees are non-refundable if the wrong product was ordered.
✔ Customers must return products via mail—in-store returns are not accepted.
✔ We do not charge a restocking fee.
📸 A clear photo or video of the product, including its label, must be provided for verification.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
✔ If approved, refunds will be issued within 7 days to your original payment method.
✔ Depending on your bank or credit card provider, additional processing time may be required.
Order Cancellations
✔ Orders can be canceled within 12 hours of placement for a full refund.
✔ Cancellations beyond this timeframe may be treated as a return due to a change of mind.
📌 Ensure your shipping address is accurate before placing an order. If an incorrect address results in a failed delivery, the customer assumes responsibility for any losses.
Need Assistance?
For any further questions, reach out to us at [email protected]. Our team is happy to help! 😊