1. Cancel/Modify Order

At Order Cancellation Policy. We understand that sometimes customers may need to modify or cancel their orders. Therefore, we offer the following conditions for order modification or cancellation:

  • Customers have the right to modify or cancel their orders within 12 hours of successfully placing the order.
  • However, after 12 hours, any request to cancel or change the order will no longer be accepted as the order will have been locked for processing and sent to the carrier.

2. How to Modify or Cancel an Order?

To request a modification or cancellation, please follow these steps carefully:

  1. First, prepare the required information, including:
    • The order email
    • The order number (provided by Emberwaves in the order confirmation email)
    • Clearly state your request for modification or cancellation
  2. Next, send your request to [email protected] with the subject line: [Modify/Cancel Order + Order Number].

3. Refunds for Cancelled or Modified Orders

Once we receive your request, we will review it and respond with approval or denial within 1 business day.

If approved, the refund will be processed within 3 days and will correspond to:

  • The cancelled order value
  • Or the reduced order value in case of modification

At Emberwaves, we strive to provide the best customer service possible. That’s why our Order Cancellation Policy is designed to be simple and hassle-free. Just follow the steps above, and we will do our best to accommodate your request.

For any inquiries, please contact us!

Trade Name: NORTH PLATTE RIVER FOUNDATION INC

Address: 5271 E 2nd St, Casper, WY 82609, USA

Email Us: [email protected]

Call Us: +1 (512) 323 5123

Working Time: 8:00 am – 5:00 pm, Mon-Fri (EST)